Refund Policy — IPTVIreland

Refund Policy

Last updated: 27 July 2026

At IPTVIreland, we stand behind the quality of our IPTV streaming service. We want you to be completely satisfied with your subscription. This Refund Policy outlines when and how you can request a refund for your purchase.

Our 30-Day Money-Back Guarantee

If you're not happy with our service for any reason, you can request a full refund within 30 days of your purchase date. No questions asked. We believe in our service and want you to feel confident when subscribing.

How to Request a Refund

Requesting a refund is simple and straightforward:

  1. Contact us via WhatsApp — Send a message to +44 7412 830779 with the following details:
    • Your name and email address used at the time of purchase
    • The subscription plan you purchased
    • Your approximate purchase date
    • Brief reason for the refund (optional — we appreciate your feedback but it's not required)
  2. Confirmation — Our support team will acknowledge your request within 24 hours and begin processing.
  3. Refund processed — Your refund will be processed within 3–5 business days.

That's it. We keep the process simple because we value your trust and want the experience to be hassle-free, whether you stay with us or not.

Processing Time

Once your refund request is received and confirmed, please allow the following timeframes:

  • Refund processing: 3–5 business days from the date of confirmation.
  • PayPal refunds: Typically appear within 1–2 business days after processing.
  • Bank transfer refunds: May take 3–5 business days to appear in your account after processing.
  • Cryptocurrency refunds: Processed within 3–5 business days to the wallet address used for the original payment.
  • WhatsApp-arranged payments: Refunded via the original payment method or an agreed alternative.

If you have not received your refund after the stated processing time, please contact us and we will investigate immediately.

What Qualifies for a Refund

The following situations qualify for a full refund under our 30-day money-back guarantee:

  • Any reason within 30 days — You changed your mind, no longer need the service, or simply aren't satisfied.
  • Technical issues — If you experience persistent technical problems that our support team cannot resolve.
  • Service not as described — If the service does not materially match the description on our website.
  • Setup difficulties — If you're unable to get the service working on your device despite following our setup guides and receiving support assistance.
  • Channel availability — If specific channels you require are not available and this was not disclosed.

To qualify, your refund request must be submitted within 30 calendar days from the date your subscription was activated.

What Doesn't Qualify for a Refund

The following situations are not eligible for a refund:

  • Requests after 30 days — Refund requests submitted more than 30 calendar days after subscription activation are not eligible. The 30-day period begins on the activation date, not the date of first use.
  • Partial month refunds for expired subscriptions — If your subscription has already expired (access has been suspended), a refund for the expired period will not be issued.
  • Penalty for acceptable use violations — If your account was terminated due to a breach of our Terms of Service (e.g., credential sharing, commercial exploitation), no refund will be provided.
  • Content preference — General dissatisfaction with specific channel lineups (see our pricing plans for details on what each tier includes) or VOD library selections that are subject to licensing agreements and may change.
  • Internet connectivity issues — Problems caused by your internet service provider or home network that are outside our control.

Refund Method

Refunds are issued using the same payment method used for the original purchase whenever possible:

  • PayPal — Refunded to your PayPal account.
  • Bank transfer — Refunded via bank transfer to the originating account.
  • Cryptocurrency — Refunded to the wallet address used for payment.
  • WhatsApp-arranged payments — Refunded via an agreed method (PayPal, bank transfer, or crypto).

All refunds are processed in euros (EUR). Any currency conversion fees or bank charges incurred during the refund process are the responsibility of the customer.

Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:

Our support team is available to help and will respond to all refund-related enquiries within 24 hours.

This refund policy applies to all subscriptions purchased on or after 27 July 2026.